Hospital Tour

Last updated: July 9, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective July 14, 2020 one member of the pet's family will be allowed inside our clinic as long as a mask is worn while inside and physical distancing guidelines are followed. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. When the doctor is ready for your appointment, a staff member will come out and let you know.
• We are happy to say that as of July 14th, we are now able to allow ONE member of your household to accompany your pet inside for their examination, as long as you bring a mask of your own to wear while inside the clinic.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS ARE BACK TO NORMAL

We are no longer closed over the lunch hour.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Kamloops Veterinary Clinic