We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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dog services

Dog Behavioural Counselling

On occasion, we may offer behaviour counselling with one of our veterinary technicians. If your veterinarian feels that we could help in shaping the behaviour of your pet, they may recommend a consult with our behaviour technician. First and foremost, we must ensure that the behaviour is not as a result of a medical condition, so an appointment with your veterinarian is often the first step.

How can behavioural counselling help my dog’s behaviour?

Behavior counselling can help you decipher why your pet may be acting the way it is and provide you with the tools to modify the behaviour.

What happens at the initial dog counselling meeting?

The veterinary technician will provide you with a questionnaire to gain a better understanding of the behaviour your pet is eliciting and the circumstances surrounding it. It will also contain questions about the pet’s lifestyle. This will allow us to prepare some tools for you and your pet. We will then meet one-on-one to discuss the problems and hopefully be able to provide you with some effective solutions.

Will my pet insurance policy cover the cost of dog behaviour counselling?

This will depend on your insurance plan. Please review your insurance policy to see if behaviour counselling is included.

What can I expect after the consultation?

You will likely have some homework to do and with time your situation should improve. If the problem persists, a follow-up appointment or further analysis may be required.

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What You Need to Know About Kennel Cough

Kennel cough is a highly contagious upper respiratory infection, that can be caused by a variety of different viruses and bacteria. The kennel cough vaccine available is able to protect against one of the most common sources of kennel cough, but just like with our human influenza vaccine, it cannot cover every strain.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250.374.1485. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are still OPEN with the following hours: Monday to Saturday: 8:00 am - 5:00 pm. With recent operation changes, we have decided to close for lunch daily between 12:00 pm - 1:30 pm. This closure ensures our staff gets a much-needed break and a chance to reorganize orders and catch up. Thank you for your understanding!

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Kamloops Veterinary Clinic